Welcome to Previder

Over the coming period, we will transition to Previder’s systems and ways of working. We will do this carefully and step by step. This ensures a smooth transition and gives you clarity on what to expect. We will inform you by email in good time about when the different changes will take effect for your organisation. On this page, you will find the most important practical changes clearly listed in advance.

What will change for you?

As part of the transition to Previder, you will start working with new systems and processes in a number of areas. The service you are used to will remain familiar, but the way of working will change for a few practical matters. Below, you can see what this means for you in concrete terms.

1. You will start using Previder's service portal

2. You will receive invoices from Previder B.V.

3. You will sign quotations digitally

4. Depending on your services, you may be assigned a dedicated Customer Engagement Manager

1. New service portal

For questions, issues, requests and tracking the status of open matters, we will use Previder’s business portal, based on ServiceNow.

In the new portal, we no longer refer to tickets or reports, but to cases. Do you have a question or issue? Then you can easily create a case.

Through the portal, you can:

  • create cases
  • submit service requests
  • track progress
  • communicate about open cases

After go-live, you will receive access to the portal. We will transfer all open reports from the current online service desk to the new portal for you. A simple step-by-step guide will show you how it works.

Do other colleagues within your organisation also use the online service desk? Please inform them about this change as well. If they have submitted a report before, they can request a new account themselves via the forgotten password option.

Within Previder, ServiceNow is also used for project management, monitoring service agreements, coordinating field service activities and knowledge management. This ensures that up-to-date knowledge is always available, both for our employees and for you.

Link to the portal


Do you use a TOPdesk integration with Previder? Then nothing will change for you for the time being. Your TOPdesk environment will remain connected, and cases will continue to be processed as you are used to.

Behind the scenes, we are connecting our TOPdesk environment to ServiceNow. At a later stage, we will migrate this in a controlled manner, without impacting your processes or services.

2. Invoicing from Previder B.V.

In the new situation, not only the sender of the invoice will change, but also the layout. As a result, the invoice may look different from what you are used to.

What you can expect:

  • a renewed invoice layout
  • invoicing from Previder B.V.
  • a possible adjusted description or structure of services
  • updated company and payment details


The invoice details of Previder B.V. are:

  • Company name: Previder B.V.
  • Address: Expolaan 50, 7556 BE Hengelo
  • Chamber of Commerce number: 08078011
  • VAT number: NL807102635B01
  • IBAN: NL06RABO0140129057
  • SWIFT-code: RABONL2U

We will make sure this transition is as clear as possible. Do you have questions about an invoice, the new layout or the updated company details? Please contact your regular contact person.

3. Digital signing of quotations

Quotations will be signed digitally via Adobe Sign. This makes the process faster, easier and easier to track.

How it works:

  • we send the document from adobesign@adobesign.com
  • we use the name and email address of the authorised signatory
  • you do not need to purchase or configure anything yourself
  • via the link in the email, you can open, review and digitally sign the document

Please note: always check your junk email or spam folder as well. The message may occasionally end up there.

Have you not received the document, or are you unable to sign it? Please contact your account manager or regular contact person.

4. More control over service delivery

Depending on the scope and complexity of your services, you may work with a Customer Engagement Manager (CEM) within Previder.

This is a dedicated contact person who monitors the coherence of the service delivery and keeps track of the agreements made. For you, this means that, if this is part of your service setup, you have one recognisable point of contact for questions, coordination and follow-up.

Where needed, the Customer Engagement Manager coordinates with support, projects and account management. This helps ensure that the different parts of the service delivery work well together and that you retain a clear overview.

For incidents or urgent reports, support remains the first point of contact. The Customer Engagement Manager then ensures that follow-up and coherence are properly safeguarded.

Do you currently have a service manager or another regular contact person? This may change in the new situation. We will inform you about this in good time.

We are here to help

Do you have any questions or need support?

A transition to new systems and processes can sometimes raise questions. We understand that. That is why we are here to help.


For questions or uncertainties, please contact your account manager or regular contact person.

FAQs

Frequently asked questions

  • What will change for me?

    Over the coming period, we will transition to Previder’s systems and ways of working. This means that you will experience a new way of working in a number of practical areas, such as the service portal, invoicing and the digital signing of quotations. The service itself will remain familiar. We will carry out the transition step by step and keep you informed in good time.

  • Will my contracts and services remain the same?

    Yes, in principle your existing contracts and services will remain unchanged. The transition to Previder mainly concerns systems, processes and administrative handling. If anything does change at a service level that is relevant to your organisation, we will of course inform you in advance.

  • Will my invoice or payment method change?

    Yes, your invoice will change in a number of ways. From now on, you will receive invoices from Previder B.V. and the invoice layout will look different from what you are used to. The company and payment details will also change.

    The new invoice details are:

    • Company name: Previder B.V.
    • Address: Expolaan 50, 7556 BE Hengelo
    • Chamber of Commerce number: 08078011
    • VAT number: NL807102635B01
    • IBAN: NL06RABO0140129057
    • SWIFT-code: RABONL2U

    Do you have questions about an invoice, or about the new layout and details? Please contact your regular contact person.

  • Who is my point of contact?

    You can contact your account manager or regular contact person. Depending on the setup of your services, you may also work with a Customer Engagement Manager. For incidents or urgent reports, support remains the first point of contact. If your contact person changes, we will inform you in good time.

  • What changes are expected from me and what will Previder arrange?

    In most cases, we will arrange as much of the transition as possible for you. If we need anything from you or your organisation, we will let you know in time. This may include providing the name and email address of an authorised signatory for digital signing, or using the new service portal after go-live.

  • Where can I go if I have questions about the transition?

    For questions or uncertainties, please contact your account manager or regular contact person. We are happy to help and make sure you know exactly where you stand.